Questions about an order, a download or a licence. A person reads every message, usually within one to two working days.
Every product page has an “In the download” section listing each file. Single guides download as a PDF. Guides with an Excel workbook, Word templates or extra PDFs download as one ZIP file. Bundles give you one ZIP of everything plus a separate download for each title.
Windows and macOS open ZIP files without extra software: double-click it, or right-click and choose “Extract all”. On a phone or tablet, save it to Files first. If it still fails, the download probably stopped part-way, so download it again from your link.
30 days from purchase, so save your files once you have them. After that, email us your order number and we’ll send new links.
Each PDF is personalised with your name, email and order number at the foot of each page. It marks your licensed copy and doesn’t affect the content.
Each guide is licensed to one purchaser for use in their own business. The first page of every guide says what you may print, adapt or send to suppliers. See section 4 of our terms, or ask us about your case.
A purchase includes the edition you bought. Each guide states its edition and the date its sources were checked.
Email hello@vanillaroots.com, or use this form. Please include your order number (it starts with txn_ and is on your Paddle receipt) if your question is about an order.